FAQ

Find thoughtful answers below—from choosing a meaningful gift to understanding product details, shipping, and returns.

Order Changes and Cancellations

Orders may be cancelled only before they enter the shipping process. For in-stock items, requests can generally be submitted within 2–5 days of purchase; for customized items, requests can generally be submitted within 5–7 days. Email support@vivifygrow.com with your order number as soon as possible so we can confirm availability.

Tracking Your Order

We send a shipping-confirmation email with the available tracking number within 24 hours after shipment. If you cannot find it, check your spam or junk folder, then contact support@vivifygrow.com.

Exchanges

We do not offer direct exchanges. You may request a return within 30 days after delivery, subject to the Return Policy, and place a new order for the item you prefer.