Return Policy

Last updated: August 13, 2026

We hope every Vivifygrow order finds a meaningful place in your story. If you need to request a return, please read the policy below before sending an item back.

30-Day Return Window

You may request a return within 30 days after delivery. To begin, email support@vivifygrow.com with your order number, the item you would like to return, and the reason for your request.

Return Authorization

Please contact support@vivifygrow.com with your order number before sending an item back. We will review your request and provide return instructions. Items sent without authorization may not be accepted or may experience delays in processing.

Authorized Return Shipping Address

Return address (authorized returns only):
OFFICE 5, 8/F, MEGA CUBE, 8 WANG KWONG ROAD, KOWLOON BAY, KL, Hong Kong

Return Shipping Cost

Customers are responsible for return shipping costs. We recommend using a trackable shipping service and keeping proof of shipment until your return has been received and reviewed.

Condition of Returned Items

To be eligible for review, returned items should be sent back in substantially the same condition in which they were received, with included parts and original packaging where reasonably available. We may be unable to approve a return for items that are damaged after delivery, materially used, altered, or returned with missing components.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or materially different from what you ordered, contact support@vivifygrow.com promptly and include your order number and clear photographs where possible. We will review the information and work with you on an appropriate next step.

Order Cancellations

We can review a cancellation request only before an order enters the shipping process. For in-stock items, cancellation requests can generally be submitted within 2–5 days of purchase. For customized items, cancellation requests can generally be submitted within 5–7 days of purchase. Please email support@vivifygrow.com with your order number as soon as possible. We will confirm whether cancellation remains available before any refund is issued.

Exchanges

Vivifygrow does not offer direct exchanges. If you would like a different item, please request a return under this policy. After your return has been received and reviewed, you may place a new order for the item you prefer, subject to availability.

Return Review and Refunds

Once a return is received and reviewed, we will notify you of the outcome. If a refund is approved, it will be issued to the original payment method. The time it takes for a refund to appear can vary by payment provider or financial institution.

Questions

For return questions, email support@vivifygrow.com.