Shipping Information
Last updated: August 13, 2026
At Vivifygrow, we want every meaningful gift to arrive with clear expectations. Please review the information below before placing your order.
Where We Ship
Vivifygrow currently ships to all 50 United States, Canada, and Australia. We do not currently accept orders for delivery to other countries or regions.
Fulfillment Origin
Orders are fulfilled and dispatched from our operations warehouse at OFFICE 5, 8/F, MEGA CUBE, 8 WANG KWONG ROAD, KOWLOON BAY, KL, Hong Kong.
Order Processing
Orders are generally processed in 1–3 business days. Processing time does not include weekends or public holidays. If an order requires additional review or if there is an unexpected fulfillment delay, we will make reasonable efforts to keep you informed using the contact details provided with your order.
Estimated Delivery
After an order ships, delivery is generally estimated at approximately 10–15 days. Delivery estimates are not guaranteed and may vary because of carrier operations, destination, weather, customs processing, peak seasons, or other circumstances outside our reasonable control.
Import Duties, Taxes, and Customs Charges
For orders delivered to Canada or Australia, Vivifygrow will bear applicable import duties, taxes, and customs-clearance charges that are assessed in connection with the shipment. If a carrier or customs authority contacts you for information needed to complete delivery, please respond promptly so your order is not delayed.
Shipping Address Accuracy
Please review your shipping address carefully before completing checkout. Vivifygrow is not responsible for delays or delivery issues caused by an incomplete, incorrect, or undeliverable address submitted by the customer. If you need help with an address issue, contact us as soon as possible at support@vivifygrow.com.
Order Changes and Cancellations
We can review a cancellation request only while an order has not entered the shipping process. For in-stock items, cancellation requests can generally be submitted within 2–5 days of purchase. For customized items, cancellation requests can generally be submitted within 5–7 days of purchase. Because fulfillment timing can vary, please email support@vivifygrow.com with your order number as soon as possible. We will confirm whether cancellation remains available before any refund is issued.
Shipping Confirmation and Tracking
After an order ships, we send a shipping-confirmation email with the available tracking number to the email address used at checkout. We generally send this confirmation within 24 hours after shipment. If you do not receive it, please check your spam or junk folder and then contact support@vivifygrow.com with your order number.
Delivery Questions
If you have a question about an order, please contact support@vivifygrow.com and include your order number where available. We will do our best to help you understand the next appropriate step.